SHIPPING POLICY

GR8 ONLINE STORE Shipping Policy

Order Processing Time & Stock Confirmation

  • Our online store shares inventory with our physical store, so items may become out of stock even after your order is placed.
  • After receiving your order request, we will confirm the availability of the items. If stock is secured, we will proceed with shipping preparation.
  • If the item is not available, we will contact you by email to suggest changes to your order or a cancellation.
  • Orders are generally processed within 3 business days for domestic shipments and within 7 business days for international shipments.
  • Once your order has been shipped, you will receive a Shipping Confirmation Email with a tracking number. This email signifies the final confirmation of your order.

Domestic Shipping (Japan)

  • Carrier: Yamato Transport (Takkyubin)
  • Shipping Fees (incl. tax):
    • Honshu: ¥880
    • Hokkaido, Kyushu, Okinawa: ¥1,380
  • Free Shipping: Orders of ¥15,000 or more (incl. tax) ship free.
  • Estimated Dispatch Time: Orders are usually shipped within 3 days after the “Order Confirmation Email” is sent. Delivery may be delayed during high order volumes, due to weather, or transportation issues.

International Shipping

  • Shipping Destinations: We ship worldwide in principle. However, certain countries or regions may be excluded due to legal restrictions or carrier regulations. Orders to excluded destinations will be cancelled.
  • Shipping Fees & Delivery Time: Fees and estimated delivery times are calculated at checkout based on destination, weight, and shipping method.
  • Duties & Taxes: For international shipments, customs duties, brokerage fees, and import taxes are the customer’s responsibility.
  • Estimated Dispatch Time: Orders are usually shipped within 7 days after the “Order Confirmation Email” is sent. Note: International shipments are not processed on weekends or Japanese national holidays. Delivery may be delayed due to high order volumes, weather, customs clearance, or non-business days.

Tracking Information

Tracking information will be provided in your Shipping Confirmation Email. You can check the status via the carrier’s website:

Loss & Damage

  • In case of loss or damage during transit, we will verify the issue and provide an exchange or refund.
  • We are not responsible for loss, theft, or damage (including unattended deliveries) after the carrier marks the package as “Delivered.”
  • If you receive a defective item or damage incurred during transit, please contact us within 8 days of delivery. We cannot accommodate claims made after this period.
  • Damage to packaging materials (e.g., cardboard boxes, outer cartons) without affecting the product itself is not eligible for return or exchange.

Returns & Refunds

Please refer to the “Order Cancellations, Returns & Exchanges” section in our Shopping Guide for conditions and procedures.

Contact

For inquiries regarding orders or shipping, please contact us by email or via our contact form. We will review your inquiry and reply within 24 hours whenever possible.