Legal

Store Name:
GR8 ONLINE STORE
Dealer Name:
GR8888 CO., LTD.
Manager:
Atsushi Otani
Address:
Payment Methods:
2-26-12 Jingumae
Shibuya-Ku, Tokyo, Japan 150-0001
- Credit cards
VISA, MasterCard, JCB, American Express, 
- Shop Pay
- PayPal Express checkout
- Apple Pay
- Google Pay
Amazon Pay

※ We reserve the right to refuse your order if we suspect the order is fraudulent. (April 13th, 2020 Updated)

- COD (Cash on Delivery) payment (Domestic customer only)
The shipping carrier will collect payment for products when delivered. A COD (Cash on Delivery) payment fee will be charged by the shipping carrier when using this payment method.
※This payment method is allowed for orders with a total up to 300,000JPY.
COD (Cash on Delivery) payment fee
330(order less than 9,999)、¥440(order between 10,000 29,999) 660(order between 30,000~¥99,999) 1,100(order between 100,000~¥300,000)

Costs other than item price displayed:
Shipping to destination in Japan
⁃ The displayed price includes sales tax, but not the shipping fee. Shipping will be complimentary when your order total is more than ¥15,000.
⁃ Yamato Transportation Shipping Cost
Honsyu: ¥880 Hokkaido・Kyusyu・Okinawa ¥1,380 
⁃ Cash on Delivery Fee: Please refer to “Payment Methods” above.
Order Limits:
Shipping to International Destination
- Orders from outside Japan will be exempt from the payment of Japanese sales tax (10%). In this case, only the shipping fee will be charged.

International order will be exempted from paying the Japanese sales and that should be indicated on our check out page. Please kindly check the final price when you check out and let us know if you have any questions.
We ship via FedEx, DHL, UPS or EMS (Express Mail Service).

Shipping charges vary depending on the weight of the ordered items and will be indicated at checkout.

Customs Duty
Orders may be subjected to Customs Duty and additional fees may be charged when the order enters the country of destination. This must be paid by the recipient and please pay directly to local authorities or shipping company.
The rules and rates of customs duties may differ between each country. Please contact your local authority to check on this.
Some items may have limit the number of items purchased per person Please refer to each product page to find out.
Shipping:
Domestin Shipping (Japan): Your order should be fulfilled within 3 days after the order confirmation is sent usually. This process may take longer when we receive a high volume of orders.
International Shipping: Your order should be fulfilled within 7 days after the order confirmation is sent usually. This process takes take longer when we receive a high volume of orders.
Order Cancellation and Return and Exchange:
Shipping Fee for Return and Exchange:
Please check the product condition as soon as you receive your order.
※Some products, especially products made of knit or stretch materials may be slightly different in size from shown on a product page. Also, shoe packaging such as a box may have some imperfection. These are not acceptable reasons for the return of the product and we will not accept returns or exchanges based on these criteria.
We will accept returns or exchanges for products damaged during transit or if the wrong item is delivered. Please contact GR8 ONLINE STORE (eshop@gr8.co.jp) if you believe your order meets these criteria. We will accept returns and exchanges if the original item is returned to us within 7 days after the delivery.
We will issue a refund if we no longer have the same product you wish to exchange in stock. Please be aware, we do not accept any returns if the item(s) are not returned to us within 7 days of the delivery. This includes unopened items.
※Customers will be charged a shipping fee to return products that do not meet the return criteria.
(1) The product you wish to return or exchange must be unused. (Original product tag must be attached)
(2) All items included in the original delivered package (accessories, attachments, invoice, etc.) must be in the same condition as when it was delivered.
(3) Any other matters separately requested by us.
We can’t accept returns (refunds) or exchanges of products that fall under the following items, even within 7 days.
(1) Products that have been used even once 
(2) Products that have been defaced or damaged due to the customer's negligence
(3) Products that have been customized, repaired or cleaned by the customer. 
(4) Product packaging that has been defaced, damaged, lost, or destroyed.
Due to the nature of viewing on a computer or mobile device, the product image may differ slightly from the actual color depending on the user's viewing environment. Please note that the color of the image will not be treated as a defect of our company.
In case damaged item or wrong item is delivered
The received item differs from the item on the order confirmation.
Received damaged (damage, scratches, dirt) item.
In this case, we pay the shipping fee for the return and exchange.
※We accept a return in case an item to exchange is not available.
Other than the above reasons, the shipping fee for the return and exchange will be charged to customers.
※Refund method may differ from original payment methods.
Refund:
 Any issues caused by us
We will full-refund for any issues caused by us such as damaged items or wrong items are received.
Customer convenience exchange or return
A replacement shipping fee, bank fee, and correct payment fee will be on you. In case we refund, this fee will be deducted from the total refund value.

Paid by credit cards>
We will process a refund directly to the credit card, you used for purchase.
Refunds may be delayed in the event your return was received after the credit card’s cut-off day. Please contact your credit card company directly to check your contract with the card provider.

<Paid by Correct Payment>
We will refund the bank account you provided.
※You may not be able to receive a refund, return or exchange items you purchase on GR8 ONLINE STORE at GR8 Physical Store.
Contact:
Please contact us by email or call us. We will get back to you within 24 hours.
Online Store Department (Office hours: 11AM to 7PM Mon-Sun)
TEL: 03-3408-3130
Please use the contact form on our online store if you have any questions regarding products.